Warranty and Refunds

Extended 2024 Holiday Returns Policy

Most orders placed now (Nov 15, 2024) through Dec 14, 2024 can be returned until Jan 15, 2025, as part of our 2024 Holiday Season Returns Policy.

30-Days Free Returns

Your satisfaction is essential to us. If the product doesn’t meet your expectations or you change your mind, you can return your device for free. Please get in touch with our customer service team within 30 days after the delivery date to receive your prepaid return label. We cannot consider refund claims outside this timeframe.

For pre-owned devices, you can return your undamaged device within 30 days after delivery for a full refund. To be eligible for a return, your item must be sent back in the same condition it was purchased, be free of any passcodes and iCloud/Google accounts as well as any software lock (iCloud/passcode/SIM Lock. etc.) and include all accessories it came with. If the inspection finds obvious signs of use or the device was damaged after the delivery, no refunds will be granted and we’ll send the device back to you.

For Brand New devices, you can return your unopened & undamaged device within 30 days after delivery for a full refund. Please note that we only accept unopened and sealed devices in the original packaging. If the device was opened or damaged after receipt, no refunds will be granted and we’ll send the device back to you.

If the device arrives damaged, you must report the issue as soon as possible, within a maximum of 4 business days following delivery, for us to consider the claim. Please provide images of the item and the packaging so we can determine how to avoid this in the future.

12 Months Warranty

Unlike most electronics and secondhand stores, Reebelo is fully confident in the devices we offer for sale - that's why every device comes with a free warranty. Depending on the device type, the warranty is provided either by the manufacturer or by our vendors with the same terms as the manufacturer’s warranty. In case of any defects observed during the warranty period, your device will be repaired or replaced (in case it’s non-repairable), for free.

However, please note that if physical damage is observed, the warranty may be voided. In such cases, Reebelo can offer a repair service, but the associated costs will be borne by the customer.

Partial Refunds

In order to prevent a complete return or cancellation of the order, Reebelo may from time to time, and at its sole discretion, offer the customer a partial refund solution where applicable.