Excellent correspondence
Mar. 02, 2024
After finalizing my purchase on the website, I didn't receive a proper confirmation from Reebelo. I was honestly a little nervous as I read some online noise about some accusations and being ripped off from this organization. There isn't a contact phone number, only an email link on the website.
I reluctantly emailed in, not entirely confident I would receive a reply and began to prepare myself that I might have just lost $300.
I received a reply within 24 hours. I continued to receive follow up emails checking in with tracking information, ending with a note to make certain everything arrived as expected. Truly proper handling.
The ipad was in great condition and the correspondence provided closed the circle on a solid purchasing experience.
I ironically made a purchase 2 weeks prior with a competitor, Back Market and it was a completely different experience. The product arrived in a quality grade down from the original listing, and a keyboard that did not work, requiring a local purchase of a new keyboard. Similar to Reebelo, email is the only contact option. I sent a detailed email of the experience. They have been radio silent outside of continuing to send automated emails asking that I rate by transaction...kind of a bummer.
Definitely would purchase through Reebelo again.
James M.
Purchased on Feb. 11, 2024
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