Selecting a refurbished mobile phone
8 hours ago
Selecting a refurbished mobile phone, ordering and paying, were all easy and without issues. The dispatch and delivery notifications to my existing smartphone were timely and although a little short on detail, the key staging points up till delivery were quite satisfactory. Until that point, Reebelo met or exceeded all expectations that had been established when I made a similar purchase two years ago, particularly with the speed of dispatch/delivery. However the gloss of the experience was tarnished when I discovered that the delivery address via DHL Couriers was not accepted because it was an Australia Post office. I didn't find that out until I attended the post office to be advised that a DHL courier had attended a short time earlier but had not left my article. About 30 minutes or so later, I received a message from DHL to say that delivery would not be made to a Post Office where I received my ordinary mail and I had to nominate an alternative address. I contacted a helpful DHL agent on the number provided by DHL who advised why delivery would not be made to a post box. I explained that because of the nature of the weather and potential issues with home delivery when I was on a planned trip many hours away from home, nominating a delivery point was a problem. The issue was solved when a neighbour agreed to accept delivery, and it was delivered there late in the working day.
The irony here was that I had organised to be at home for delivery on the original nominated date, but unexpectedly the delivery was 3 days early, which was great, but that was a day when I had to be away from the day before, until the evening after the earlier delivery day.
The product was well packed and appeared to be water and dust proof. After unpacking the phone and charging it up, the old phone data and settings transferred seamlessly, and except for one or two passwords and some rearrangement of placement of apps on screen, the refurbished phone works exactly as a new one would. In every respect, the phone was as advertised and described in detail on the Reebelo site.
Obie